Joining us for this session is solicitor Patrick Groarke SC of Groarke & Partners, who specialises in defending professional negligence claims against solicitors. Over the course of the hour, Patrick shares his expert insights on:

• The LSRA complaints process and how to manage each stage effectively

• Key principles to protect your firm’s reputation and client relationships during a complaint

• Common pitfalls and best practices in handling complaints

• Practical steps to proactively prevent potential complaints

 This episode will qualify for 1 hour of Client Care and Professional Standards CPD by e-Learning and will be essential viewing.